Privacy Policy

Lantum operates as a platform and community marketplace that helps GPs and GP Practices to connect directly with one another and create relationships, arrange or book Locum sessions, and communicate.

Lantum Limited (“We“) are committed to protecting and respecting your privacy.

This policy (together with our terms of use available at and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By signing up to (“our site“) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the “Act“), the data controller is Lantum Limited of 15 Bonhill Street, London, EC2A 4DN.


1. Information we collect from all browsers

We will collect and process the following data about you:

1.1 Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our services and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

1.2 Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:1.2 Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

  • (a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • (b) information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

1.3 Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share that data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.

2. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

3. Uses made of the information

We use information held about you in the following ways:

3.1 Information you give to us. We will use this information:

  • (a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • (b) to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • (c) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
  • (d) to notify you about changes to our service;
  • (e) to ensure that content from our site is presented in the most effective manner for you and for your computer.

3.2 Information we collect about you. We will use this information:

  • (a) to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • (b) to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • (c) to allow you to participate in interactive features of our service, when you choose to do so;
  • (d) as part of our efforts to keep our site safe and secure;
  • (e) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • (f) to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

3.3 Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

4. Disclosure of your information

4.1 You agree that we have the right to share your personal information with:

  • (a) Any member of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries.
  • (b) Selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

Analytics and search engine providers that assist us in the improvement and optimisation of our site;

We will disclose your personal information to third parties:

  • (c) In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • (d) If Lantum or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • (e) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use  and other agreements; or to protect the rights, property, or safety of Lantum, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. Where we store your personal data

The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the submitting any registration requests, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8. Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, may also be notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

9. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Iona McNeil


All of the provisions in Part A applies to both people browsing our site, and to healthcare professionals who apply to register, and are registered, on our site. Part B includes additional provisions which only relate to these users of our site and our processing of personal data submitted in the registration process by the healthcare professionals.

In this Part B, the following definitions apply:

“Client Staff Bank” means the details of healthcare professionals already known to a healthcare provider which have, with the healthcare professional’s consent, been registered on our site to the relevant healthcare provider’s account as their own pool of staff.

“Collaboration” means an association of multiple healthcare providers who have consented to be associated together on our site and share their pool of staff.

“Collaborative Staff Bank” means the details of healthcare professionals already known to a member of a Collaboration which have, with the healthcare professionals’ consent, been registered to the Collaboration’s account on our site for the purposes of allowing each of the members of that Collaboration to access such details.

“Marketplace” means the healthcare professionals who have added their details to our site without an introduction to our site from a healthcare provider.

10. Our collection of data relating to healthcare professionals

10.1 Healthcare professionals may use to submit information about the healthcare professional in order to register on our site and find locum work as part of the Marketplace, Client Staff Bank or Collaborative Staff Bank.

10.2 We will also ask healthcare professionals to submit the following information to us, (without limitation):

  • (a) an up-to-date photograph of the healthcare professional
  • (b) a copy of the healthcare professional’s passport;
  • (c) the healthcare professional’s CV (including references);
  • (d) an up to date copy of the healthcare professional’s CRB check;
  • (e) an up to date copy of the healthcare professional’s certificate of completion of training (or equivalent for healthcare professionals who are not qualified doctors);
  • (f) the healthcare professional’s GMC number (or equivalent for healthcare professionals who are not qualified doctors); and
  • (g) a copy of the healthcare professional’s valid medical indemnity insurance certificate.(g) a copy of the healthcare professional’s valid medical indemnity insurance certificate.

(together the “Healthcare Professional Application Information“).

10.3 If a healthcare professional, who has been nominated by a specific healthcare provider, registers to join our site but does not submit their Healthcare Professional Application Information, then they will only be able to see and book sessional bookings posted to, and targeted at, the particular Client Staff Bank in which they are a member.

10.4 In this instance we will be acting as a data processor and the healthcare provider will be the data controller of the healthcare professional’s personal data on our site.  As a result, we will only process personal information relating to these healthcare professionals in accordance with the instructions of the healthcare provider for that particular Client Staff Bank.

10.5 When a healthcare professional submits their Healthcare Professional Applications Information to us, we will be acting as data controller in respect of the healthcare professional’s personal data on our site.

10.6 A healthcare professional must submit the Healthcare Professional Application Information to us for verification by us before the healthcare professional will be able to see and apply for a sessional booking on our site promoted to either the Marketplace or a Collaborative Staff Bank (if relevant). We may use the Healthcare Professional Application Information to:

  • (a) evaluate the healthcare professional’s application to receive our services through our  site;
  • (b) if the healthcare professional does not have an-EU passport, we will carry out a right to work check on behalf of the healthcare professional using a selected third party to make sure that they are eligible for a sessional booking on our site;
  • (c) populate the healthcare professional’s online profile on our site which is viewable by the healthcare providers.  When the healthcare professional responds to a vacancy notification on our site, the healthcare provider can view, and download, the profile to select the healthcare professional who best meets their requirements.  At this point the healthcare provider becomes a data controller in relation to personal information contained within the healthcare professional’s profile.  The healthcare provider will process the information to allow it to complete the administration to fill the sessional booking.  The healthcare provider may also process such information in accordance with their own privacy policy.
  • (d) enable fraud protection and risk management;
  • (e) offer the healthcare professional other products and services;
  • (f) monitor when a medical insurance certificate is due for renewal and send the relevant healthcare professional an alert that the medical insurance must be renewed; and
  • (g) comply with our legal compliance obligations.

11. How do we share healthcare professional’s data with additional third parties

11.1 We may share the Healthcare Professional Application Information supplied with selected third parties such as:

  • (a) payment processors, credit reference and fraud prevention agencies;
  • (b) business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; and
  • (c) any person if required by applicable law (including, without limitation, statutory or regulatory reporting obligations;